Terms of Service

1. The service

ORDEROS captures customer orders from WhatsApp, Instagram DM, Facebook Messenger, phone calls, voice notes, email, website forms and manual entry into one inbox, drafts orders with AI, validates inventory, and generates confirmations, GST invoices and shipment tracking. The Android app, web dashboard and customer portal share one backend and database.

2. Your account

You must give true business details, keep your login secret, and keep your GSTIN and invoice details correct — GST invoices are generated from what you enter. You are responsible for everything done under your account, including by users you invite, and for the accuracy of the orders, prices and GST rates you approve. AI drafts are suggestions, not orders: nothing is sent to a customer or invoiced until a person in your company accepts it. You remain responsible for the order you approve.

3. Plans, trial and payment

• Trial: 14 days, full Growth features, no card required. When the trial ends without a plan, your account becomes read-only (you can view data but cannot create orders) until you choose a plan.
• Plans: Starter ₹999, Growth ₹2,499, Professional ₹4,999, Enterprise from ₹9,999 per month; annual billing is 20% off, charged upfront. All prices are exclusive of 18% GST, added at checkout.
• Limits: each plan's users, orders/month, AI extractions/month, WhatsApp messages/month, products, customers and storage are as shown on the pricing page. Overage is charged at the published per-unit rate. We may suspend order creation (not data viewing) if a plan limit is exceeded and unpaid.
• Billing: subscriptions are billed through our payment partners. A failed payment gives a 7-day grace period, then the account becomes read-only until payment succeeds.

4. Acceptable use

Do not use ORDEROS to send spam or unlawful messages, to misrepresent products or prices, or to process data you have no right to process. WhatsApp and Instagram messages you send must comply with Meta's policies and with Indian law (including consent for marketing messages). We may suspend an account that abuses the messaging channels, because Meta can suspend the whole integration for everyone.

5. Your data and ours

Your company data and your customers' data are yours. You grant us only the licence needed to host, process and display it to run the service. We may use anonymised, aggregated statistics (for example, "orders processed per month") to improve the product and to publish totals — never in a way that identifies your company or your customers. You may export your data at any time; see the Privacy Policy, section 4.

6. Availability and liability

We aim for high availability, with daily backups (recovery target: 24-hour data loss at most, 4-hour restore). We do not guarantee uninterrupted service, and we are not liable for lost orders, lost profits or business interruption caused by an outage, a Meta/WhatsApp outage, or a message you approved in error. Our total liability for any claim is limited to the fees you paid in the 3 months before the claim. Nothing in these terms limits liability that Indian law does not allow to be limited.

7. Suspension and termination

We may suspend or terminate an account for non-payment, abuse of messaging channels, or breach of these terms, with notice by email where practical. Your own cancellation is covered in section 9 below.

8. Refunds

Refunds are governed by our Cancellation & Refund Policy. In short: every account starts with a 14-day free trial so you can test ORDEROS before paying; monthly plan fees are non-refundable once a billing month has started; annual plans cancelled within 14 days are refunded for the unused portion less a 10% processing charge; and duplicate charges or billing errors are refunded in full within 7 working days of you telling us.

9. Cancellation

You may cancel at any time from Settings → Subscription in your dashboard, or by emailing support@orderos.co.in. Your plan runs to the end of the paid period, then your account becomes read-only. We keep your data for 90 days after cancellation so you can export it or return, and delete it after that — or within 30 days if you ask us to delete it sooner. Full details are in the Cancellation & Refund Policy.

10. Governing law

These terms are governed by the laws of India. Disputes are subject to the courts of Visakhapatnam, Andhra Pradesh.