How can we help?

Email support@orderos.co.in from the email address you registered with — that helps us find your account immediately. We reply within one working day.

Your business name, the order or invoice number if your question is about a specific order, and a screenshot of anything that looks wrong. The more of this you include, the faster we can fix it — usually in one reply.

Tell us what you were doing, what you expected to happen, and what happened instead — with a screenshot if you can. If an order is blocked right now, put Urgent in the subject line and we will prioritise it.

Use Forgot password on the login screen to reset it by email. If you no longer have access to that email, write to support with your business name and GSTIN and we will verify and restore access.

Go to Settings → Subscription in your dashboard to change plans. To update your GSTIN or billing address on future invoices, email support — changes apply to invoices generated after the update.

Yes. You can export your customers, products and orders at any time from the dashboard — your data is yours. If you need a complete export of everything, including invoices, email support and we will prepare it for you.

Cancel any time from Settings → Subscription, or email support and we will do it for you. You can export all your data before you leave, and we keep it for 90 days after cancellation in case you return — or delete it sooner if you ask us to.