How to cancel your ORDEROS subscription, and exactly when refunds apply.
Effective date: 13 November 2026 RP Solutions ("ORDEROS", "we"). RP Solutions is a sole proprietorship of Aluru Anand Venkata Sai Rokesh, based in Visakhapatnam, Andhra Pradesh, India. Contact for cancellations and refunds: support@orderos.co.in
Cancellation
How to cancel: cancel at any time from Settings → Subscription in your dashboard, or email support@orderos.co.in from your account email and we will cancel it for you.
When it takes effect: your plan runs to the end of the period you have already paid for. After that, your account becomes read-only — you can view and export your data, but cannot create new orders.
Your data: we keep your data for 90 days after cancellation so you can export it or restart your subscription, then delete it. If you ask us to delete it sooner, we delete it within 30 days of your request.
Free trial: if you do not choose a plan before the 14-day trial ends, nothing is charged and your account simply becomes read-only.
Refunds
Trial first: every account gets a 14-day free trial with full Growth features and no card, so you can test ORDEROS with real orders before paying anything. Please use it — it exists so refunds are rarely needed.
Monthly plans: subscription fees are non-refundable once a billing month has started, because the service is delivered continuously (inbox, AI extraction, invoicing, portal). If you cancel mid-month, you keep access until the end of that paid month.
Annual plans: if you cancel within 14 days of the annual charge and have not used the service beyond the trial, we will refund the unused portion less a 10% processing charge. After 14 days, annual fees are non-refundable, but we will convert the remainder to monthly credit on request.
Duplicate charge / billing error: tell us within 7 days at support@orderos.co.in with the invoice or transaction ID and we will refund the duplicate in full within 7 working days.
Service failure on our side: if ORDEROS is unavailable for more than 48 consecutive hours for reasons within our control, you may request a pro-rata credit for the downtime.
How refunds are paid: approved refunds are made to the original payment method through our payment partner. Timelines after approval depend on your bank, typically 5–7 working days.
How to ask: email support@orderos.co.in from your account email with your company name and invoice number. We reply within 2 working days.
This policy is part of our Terms of Service and follows Indian law, including the Consumer Protection (E-Commerce) Rules where they apply.